Subject: New Reply Received - Infiniti Health & Fitness
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 22:04:24 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Infiniti Health & Fitness  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk3MDQxNDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.OIwleJFMRCn8MTyTybl652_zB4S1AFm1byx5RJCjLu0"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk3MDQxNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.C8fB2Ic8vZrZCcMBpG1FZ_JfMiQPCCSGiLtu8NV9yas"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk3MDQxNDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.VswXtOUTCxjqIi_lchK6y3Hn4t4CJ2g_9RVXpUrfvgg"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk3MDQxNDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fEw_u7953yPAjIFw0gO0HwlCqi2FIHry9ti9Ec56FH8"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk3MDQxNDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.DI2GoNWQmVNyq1yrE0TP5TPox1z4gPeuBN-i5mZJWVA"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Mar 2, 2020, at 3:58 PM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Alice,</div>
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<div dir="ltr">Thank you for reaching out to us today.</div>
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<div dir="ltr">I spoke to Ed at Infiniti, and I'm adding him to this email.</div>
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<div dir="ltr">Hi Ed, could you send me the screenshots of the app we discussed over the phone, please?</div>
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<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3372" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3372</a>
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              <span class="separator">,  Alice Apfelbach &lt;[email-masked]&gt;  wrote:
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<div class="MsoNormal">Hello, </div>
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<div class="MsoNormal">My partner, Infiniti Health &amp; Fitness ([email-masked]), is having content download issues.  Unfortunately, there was an error on our end that caused all of their content to be cleared from the iPad.  When in the settings, the
 correct programs appear in the program selection portion, but there are no classes downloaded, and no downloads in progress. Let me know if you have any idea how we can fix this!
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<div class="MsoNormal">The partner can be reached directly at 1 (618) 599-2944</div>
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<div class="MsoNormal">Thank you!</div>
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<div class="MsoNormal">Alice</div>
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<div class="MsoNormal"><b>Alice Apfelbach | Customer Experience Manager </b></div>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> 1 (224) 277-3627
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<a href="https://www.lesmills.com/us/ihrsa/" rel="noreferrer"><span style='font-family:"Avenir Book",serif;color:windowtext;text-decoration:none'><img width="454" height="105" style="width:4.7291in;height:1.0972in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk3MDIzMTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XP4zpA9zZE7UHGgWTU0-g0YiKQHz5lHaaNhjoFaZwZo" alt="signature_1954226058"></span></a><span style="color:black"></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3372