Subject: New Reply Received - FW: Studio virtual wall
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 20:48:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Studio virtual wall  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sorry – It’s the Hutto Family YMCA of Greater Williamson Co.  Username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks.</span></div>
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<b><span style='font-size:18.0pt;font-family:"Freestyle Script";color:black'>     
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Freestyle Script";color:#1F497D'>       Health and Happiness Always!</span></div>
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<a href="http://ymcagwc.org/" rel="noreferrer"><span style="text-decoration:none"><img width="90" height="75" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk2OTkxNTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.2qt-7mFuNLQLVRx-DifE1zC2TlFbCCM2JCTozxFxyAQ" alt="Description: YMCA logo"></span></a><span style="color:#636466"></span>
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<b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b>[email-masked]</span><span style="color:#636466"><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'><a href="http://ymcagwc.org/" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> | The Y. So Much More™</span><span style="color:#636466"></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Monday, March 02, 2020 2:46 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: FW: Studio virtual wall</span>
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<div class="MsoNormal" style="background:lightyellow"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thank you for reaching out to us today. In order for us to troubleshoot the issues with the classes, could you please help us out with the facility name and Les Mills username,
 please?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3371&amp;c=E,1,F9nkTxe03zglwH2cj6Dp-Sw8yeZAY86FmKQ6M9TU1NFBu2YVgkA7YeBv1pbfBr44mzmJRtyK5LwZS3to5FiHW4RbbBhWwPSwDatgQVOrWo4,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Tue, 3 Mar at 9:36 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Per the email below - any thoughts? Is this a content problem? Or something else?<br>
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Thank you!!<br>
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Health and Happiness Always!<br>
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TERIAN SZYMCZAK<br>
Senior Director | CHASCO and Hutto Family YMCA’s<br>
P: 512.615.5567 F: 512.244.7381 E: [email-masked]<br>
ymcagwc.org | The Y. So Much More™<br>
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-----Original Message-----<br>
From: Kendra Gaul <br>
Sent: Sunday, March 01, 2020 4:03 PM<br>
To: Terian Szymczak<br>
Subject: Studio virtual wall<br>
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Hey,<br>
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So twice now. Once today and once the other day the studio while a class is going on it has kicked the video off and blacked out the screens and then restarted the class.
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Today it was cx works and the other day it was the body combat beginner. <br>
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I am not sure if that’s a glitch with those classes or with the wall itself. I don’t know if you wanted to reload it into the schedule and see if that fixes it. I’m assuming it’s the actual class not the wall since it isn’t doing it every time. Just wanted
 to let you know so we can get it fixed. I will let you know if any others glitch but those two are the only two that have done it.
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Kendra </span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>3371:859387</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371