Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 19:15:05 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Thank you,</div>
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<div class="MsoNormal">We did get it going and I have ordered the correct parts. We still haven’t installed them, we are waiting for them to arrive.
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<div style="line-height:11.55pt"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Jessica Brodmerkel</span></b></div>
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<div style="line-height:11.55pt"><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Downtown District Health and Wellness Director</span></b></div>
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<div style="line-height:11.55pt"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>1 NW 4th St. Oklahoma City, OK 73102</span></div>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>D </span></b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>405 297 7743</span>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>E</span></b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'> <u><span style="color:#0563C1"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></u> <b>W</b> <u><span style="color:blue"><a href="http://www.ymcaokc.org/" target="_blank" rel="noreferrer">www.ymcaokc.org</a></span></u></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 1, 2020 8:03:21 AM<br>
<b>To:</b> Jessica Brodmerkel &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<div dir="ltr">Hi Jessica,</div>
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<div dir="ltr">Hope you are doing well.</div>
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<div dir="ltr">We can see that the Virtual is playing fine for the last 7 days and no error registered. Hopefully you may have been able to order the parts. </div>
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<div dir="ltr">Provided that you are satisfied with the resolution we will go ahead and close the ticket for now. Do let us know if you need assistance with anything else.</div>
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<div dir="ltr">​Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3306&amp;c=E,1,hAMSYMQU7bZK_SHKZX_th2HVKB6Tinbhe9hOWCul5hBLeztjx4UlMeWXq3XHKs1-xaUQJrXeaO1K0049XYWRvrD2EmOUFvXsAWUpDsoGT5a_8juepw,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3306</a>
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<blockquote class="x_freshdesk_quote">On Wed, 26 Feb at 10:41 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Jessica,</div>
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<div dir="ltr">​Thank you for the update. </div>
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<div dir="ltr">We will be looking forward to hear from you with the update. </div>
<div dir="ltr">​</div>
<div dir="ltr">If there is any issue apart from this please feel free to contact us. </div>
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<div dir="ltr">Regards</div>
<div dir="ltr">Tasuku</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App</div>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3306&amp;c=E,1,Kfb5pEKdIFiXVUDqFnmnpdzjxp0f1hiSCy9AO5waBkk7v1IfPjmiKmtC-pKKrIRB7D_alT7IdymGePckCljc40fbee3jZvAINq6AlTtmEgZZ4C6ERX8,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3306</a> </div>
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<blockquote class="x_freshdesk_quote">On Wed, 26 Feb at 10:38 AM <span class="x_separator">
, Jessica Brodmerkel &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal">Thank you Pritish,</div>
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<div class="x_MsoNormal">I am just waiting on our accounts payable to add them to our system so we can order the parts.
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<div style="line-height:11.55pt"><b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>Jessica Brodmerkel</span></b></div>
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<div style="line-height:11.55pt"><b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>Downtown District Health and Wellness Director</span></b></div>
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<div style="line-height:11.55pt"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>1 NW 4th St. Oklahoma City, OK 73102</span></div>
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</span><b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#201F1E'>The Y: We're for youth development, healthy living and social responsibility.<br>
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</span></b><span style="font-size:18.0pt; font-family:Webdings; color:green">P</span><span style='font-size:7.0pt; font-family:"Verdana",sans-serif; color:green'>Please consider the environment before printing this e-mail</span><span style="color:#201F1E"></span>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">
Les Mills International</a><br>
<b>Sent: </b>Tuesday, February 25, 2020 9:34 AM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Jessica Brodmerkel</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: Virtual App Support - Les Mills</div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>It seems that the issue is in hand with Jane from supreme who have advised you on the setup already. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>We will leave this ticket open for couple of more days if you need assistance ​from support team on this. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3306&amp;c=E,1,cRbbC-UwZPI7fx3ODagzwTgIncf41UuPkO7G6M1PSFu-4MpOuyA1ISIAJWVYF7z9PBSLpHbvuObb6IOUJ9PiJmquD0VDe6R8R-3QG7boU2WYlxB5kYs,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3306</a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Tue, 25 Feb at 7:01 AM
<span class="x_separator">, Jessica Brodmerkel &lt;[email-masked]&gt; wrote: </span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Ladies,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>You both have been so helpful! I appreciate all of your work to get this up and running properly.
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<div class="x_MsoNormal" style="line-height:11.55pt"><b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>Jessica Brodmerkel</span></b></div>
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<div class="x_MsoNormal" style="line-height:11.55pt"><b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>Downtown District Health and Wellness Director</span></b></div>
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<div class="x_MsoNormal" style="line-height:11.55pt"><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>1 NW 4th St. Oklahoma City, OK 73102</span></div>
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<b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>D </span></b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>405 297 7743</span>
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<b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'>E</span></b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif'> <u><span style="color:#0563C1"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></u> <b>W</b> <u><span style="color:blue"><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.ymcaokc.org%2f&amp;c=E,1,bhiJGes9G1IYZ0cuGProcJeBF4ZZTEbylPyMhPXyGlMNwX6BhzKzfyVsLm7H8aJIEY4vpGVvOGnWR_uaxPOpVap6NaIExRLo3G_PTLOhRlMOxAP4KaxGRIiLnQo,&amp;typo=1" target="_blank" rel="noreferrer">www.ymcaokc.org</a></span></u></span>
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</span><b><span style='font-size:10.0pt; font-family:"Verdana",sans-serif; color:#201F1E'>The Y: We're for youth development, healthy living and social responsibility.<br>
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</span></b><span style="font-size:18.0pt; font-family:Webdings; color:green">P</span><span style='font-size:7.0pt; font-family:"Verdana",sans-serif; color:green'>Please consider the environment before printing this e-mail</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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