Subject: New Reply Received - Pausing classes and AV disconnections
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 15:06:08 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Pausing classes and AV disconnections  Ticket comment <div class="WordSection1">
<div class="MsoNormal">I will run one today to test it out, thanks!</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, March 1, 2020 7:23 AM<br>
<b>To:</b> Melissa Sebastian &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Pausing classes and AV disconnections</div>
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<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:red">[EXTERNAL]</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hi Melissa,<br>
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Hope you are doing great!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We still see you have not played any Virtual Classes. We would strongly advise you to please play classes and see how they go.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will leave this ticket for another 48 hours if you need assistance with anything else.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3311&amp;data=02%7C01%7Cmelissa_sebastian%40trekbikes.com%7Cd8bc3f65355b476032e008d7bde3b861%7C9dcd6c7299eb423db4d9794d81eef415%7C1%7C0%7C637186658068459510&amp;sdata=gnDHnU%2B1oqadc91Z%2FFlrut3atV7sAYORg0LcpYYfwvQ%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 28 Feb at 2:10 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Melissa,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hope you are doing good.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We would like to request you to play some classes and let us know do you have any issues with playing Virtual classes or not.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are waiting for your updates.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3311&amp;data=02%7C01%7Cmelissa_sebastian%40trekbikes.com%7Cd8bc3f65355b476032e008d7bde3b861%7C9dcd6c7299eb423db4d9794d81eef415%7C1%7C0%7C637186658068459510&amp;sdata=gnDHnU%2B1oqadc91Z%2FFlrut3atV7sAYORg0LcpYYfwvQ%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 25 Feb at 4:37 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Melissa,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Of course no problem at all.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Do let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3311&amp;data=02%7C01%7Cmelissa_sebastian%40trekbikes.com%7Cd8bc3f65355b476032e008d7bde3b861%7C9dcd6c7299eb423db4d9794d81eef415%7C1%7C0%7C637186658068469503&amp;sdata=hGINXGsp3gsvMa%2FZeGGHU0H8nToADw9H9kn03Tbw4xI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 25 Feb at 4:33 AM
<span class="separator">, Melissa Sebastian &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hello AJ,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks so much for the follow up. We haven’t played a video yet, but I will let you know. Thanks!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, February 21, 2020 5:06 PM<br>
<b>To:</b> Melissa Sebastian &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Pausing classes and AV disconnections</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Melissa,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hope you're well - we're just following up with you, since we haven't heard back. Were you still experiencing issues with classes playback?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3311&amp;data=02%7C01%7Cmelissa_sebastian%40trekbikes.com%7Cd8bc3f65355b476032e008d7bde3b861%7C9dcd6c7299eb423db4d9794d81eef415%7C1%7C0%7C637186658068469503&amp;sdata=hGINXGsp3gsvMa%2FZeGGHU0H8nToADw9H9kn03Tbw4xI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311