Subject: Ticket re-opened - [#3311] Pausing classes and AV disconnections
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 15:06:08 +0000

Hi Pritish Nandi,  Ticket “#3311 – Pausing classes and AV disconnections” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311 to view the ticket.  Ticket comment   
 I will run one today to test it out, thanks! 

 

 

 

  
 From: Les Mills International <[email-masked]>
 
Sent: Sunday, March 1, 2020 7:23 AM 
To: Melissa Sebastian <[email-masked]> 
Subject: Re: Pausing classes and AV disconnections 

 

 [EXTERNAL] 

 

 

 
 ​Hi Melissa, 
 
Hope you are doing great! 

 
 
 ​ 

 
 
 We still see you have not played any Virtual Classes. We would strongly advise you to please play classes and see how they go. 

 
 
 ​ 

 
 
 We will leave this ticket for another 48 hours if you need assistance with anything else. 

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311 

 

  

 

 
 
On Fri, 28 Feb at 2:10 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Melissa, 

 
 
 ​ 

 
 
 Hope you are doing good. 

 
 
 ​ 

 
 
 We would like to request you to play some classes and let us know do you have any issues with playing Virtual classes or not. 

 
 
 ​ 

 
 
 We are waiting for your updates. 

 
 
 ​ 

 
 
 Warm regards, 

 
 
 Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311  

 

  

 

 
 
On Tue, 25 Feb at 4:37 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Melissa, 

 
 
 ​ 

 
 
 ​Of course no problem at all. 

 
 
 ​ 

 
 
 Do let us know how it goes. 

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311  

 

  

 

 
 
On Tue, 25 Feb at 4:33 AM
, Melissa Sebastian <[email-masked]> wrote:

 

 
 Hello AJ, 

 
 
 Thanks so much for the follow up. We haven’t played a video yet, but I will let you know. Thanks! 

 

 

 

 
 From: Les Mills International <[email-masked]>
 
Sent: Friday, February 21, 2020 5:06 PM 
To: Melissa Sebastian <[email-masked]> 
Subject: Re: Pausing classes and AV disconnections 

 

 

 
 
[EXTERNAL]

 

   

 

 

 Hi Melissa, 

 

 
 ​ 

 

 
 Hope you're well - we're just following up with you, since we haven't heard back. Were you still experiencing issues with classes playback? 

 

 

 

 
 
 Please let us know. 

 

 

 

 
 
 Thank you, 
 
AJ 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3311  

 

 
 
3311:859387

 

 

 

 

 

 
 
3311:859387