Subject: New Reply Received - Issues with new iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 02 Mar 2020 13:43:26 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issues with new iPad  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">HI Bethany,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for your email.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We are looking into this for you and will get it sorted ASAP.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for your patience
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ollie  </span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Ollie Thomas</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager ‑ Midlands</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <a target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">+44 7799 367134</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 02 March 2020 12:02<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Ollie Thomas &lt;[email-masked]&gt;; Richie Allan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Issues with new iPad</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi ​Bethany,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out again. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I am sorry if it is still not resolved. Unfortunately, you can swap the studio from the manage device option however cannot add a studio. The device would be added by your
 customer experience manager in your account and after that only you would be able to login. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@Ollie, Richie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can ​you please help here?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3361" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3361</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 2 Mar at 9:45 PM
<span class="separator">, Steele, Bethany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-US">Hi,</span></div>
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<span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-US">I have just checked this and I still cannot log in – this is the options when I want to allocate a studio to an iPad:</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-US">It had no other device.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-US">Can someone please look into this.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style="font-size:10.0pt;color:#1F3864">Thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style="font-size:10.0pt;color:#00B0F0">Bethany Steele</span><span style="font-size:10.0pt;color:blue"><br>
</span><span style="font-size:10.0pt;color:#1F497D">Assistant Manager <br>
LLeisure Limited <br>
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Bramcote Leisure Centre<br>
Derby Road <br>
Bramcote <br>
Nottingham <br>
NG9 3GF </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style="font-size:10.0pt;color:#1F497D">Tel: 0115 9173000<br>
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<span style="font-size:10.0pt;color:#1F497D"><a href="http://www.liberty-leisure.org.uk/" rel="noreferrer"><span style="color:#1F497D">www.lleisure.co.uk</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style="font-size:10.0pt;color:#1F497D">Registered in England and Wales, Company Registration Number: 10119472</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US"> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 01 March 2020 12:53<br>
<b>To:</b> Steele, Bethany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Resolved - Issues with new iPad</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear Steele, Bethany,<br>
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Our Support Rep has indicated that your ticket has been Resolved. <br>
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If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.<br>
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.<br>
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Sincerely,<br>
Les Mills InternationalSupport Team<br>
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3361" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3361</a></span></div>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333'>How would you rate your overall satisfaction for the resolution provided by the agent?
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3361