Subject: Re: LSM Joining Case Test - Muskan Dhalla
From: Muskan Dhalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Feb 2020 06:05:09 -0500

| | LSM Joining Case Test

Name | Muskan Dhalla
E-mail | [email-masked]
Phone Number | (91) 9873099956
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would be selecting Blurb 1 :

Reasons:-

Agent was happy to help the customer shown the eagerness to provide 100% customer satisfaction. Confirmed the address and took instant action.
At the end he rest assured that they will closely monitoring the order.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is just answering what is been asked.

Great customer service is going one step ahead and assure everything goes ok and customer become more than happy.

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