Subject: Re: LSM Joining Case Test - Amit Saini
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 25 Feb 2020 08:03:36 +0000

Reject

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 February 2020 at 1:31 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: LSM Joining Case Test - Amit Saini

Regards,
Ashish Dabral

________________________________
From: "Amit Saini" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Deeksha" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 1:30:16 PM
Subject: Re: LSM Joining Case Test - Amit Saini

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Amit Saini
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8802707897
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Being a customer care representative we should be courteous to our customer at all time.
We always confirm the details with customers rather  asking from them.
We proactively informed to the customer (in Blurb 1) if he/she wishes to check the delivery status then he/she may check himself/herself using tracking no. which they would get via email.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer services are the ones in which representative just solve the customer queries.
Great customer services are the ones in which we always go ahead out of the box and resolve the customer queries.
Good customer services just rigid with the standard operating procedures.
Great customer services should always focus on customer experience and he/she should be delighted in all aspects.
Great customer services always probe from customer for any further assistance required or not.

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