Subject: Re: New Review & Feedback Format
From: Julien Cartwright <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Deeksha <[email-masked]>, Christopher Ngo <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 20 Feb 2020 11:41:39 +0000

Hello,

Just realised I hadn't sent the notes from this week's meeting!

Here are the Slides
<https://docs.google.com/presentation/d/18CLKJ1qA4kZPd6yynjShTmp16lF-VycR5iUona37DdI/edit?usp=sharing>
.

*Key takeaways this week*

*Negative*
- SEO section needed review as there were many errors (Deeksha to review
with individuals)
- Image selection tended to be poor
- Service formatting was also a key issue

*Positive*
- Performance from a month ago has improved greatly (+826 Builds, -11%
send-back rate) AMAZING JOB TEAM!

*Updates*
Since Monday we have added new content to tackle this, as per updates:
- Image Selection <https://ueniknowledgehub.home.blog/image-selection/>
- Service Formatting
<https://ueniknowledgehub.home.blog/service-formatting/>
For more updates, click HERE
<https://ueniknowledgehub.home.blog/freelance-updates/>

Looking forward to the link for the next meeting on Monday at the same hour.

Let me know if you have any questions!

On Fri, 14 Feb 2020 at 11:19, Ashish Dabral <[email-masked]> wrote:

> Hi Julien,
>
> Here are the link and rest details for Monday's meeting.
>
>
> Time: Feb 17, 2020 05:00 PM India
>
> Join Zoom Meeting
> https://zoom.us/j/628702457
>
> Meeting ID: 628 702 457
>
>
> Regards,
> Ashish Dabral
>
> ------------------------------
> *From: *"Julien Cartwright" <[email-masked]>
> *To: *"Deeksha" <[email-masked]>
> *Cc: *"Ashish Dabral" <[email-masked]>, "Christopher Ngo" <
> [email-masked]>, "saurabh" <[email-masked]>
> *Sent: *Friday, February 14, 2020 4:44:31 PM
> *Subject: *Re: New Review & Feedback Format
>
> Hiya,
> Just to confirm, we can repeat the session at the same time, but on Monday
> on this occasion.
>
> Best,
>
> On Wed, 12 Feb 2020 at 12:36, Deeksha Dadu <[email-masked]>
> wrote:
>
>> Hello Julien,
>>
>> Thank you for taking time out to hold this session. The team indeed found
>> it very useful.
>>
>> I will ask Ashish to schedule another session for next week and update
>> you.
>>
>> Thanks again
>>
>> Regards,
>> Deeksha
>>
>> From: Julien Cartwright <[email-masked]>
>> Date: Tuesday, 11 February 2020 at 10:58 PM
>> To: Ashish Dabral <[email-masked]>
>> Cc: Christopher Ngo <[email-masked]>, Saurabh Dadu <
>> [email-masked]>, Deeksha Dadu <[email-masked]>
>> Subject: Re: New Review & Feedback Format
>>
>> Hi All!
>>
>> Thanks again to Ashish for allowing me to take time from the agents.
>>
>> I wanted to summarise the meeting and the actions taken:
>>
>> - I spoke to each agent individually on 2 topics: the Knowledge Hub,
>> their build spot check results
>>
>> - Agents were able to ask questions on these two points, and regarding
>> operational doubts they had (what to do in this case, etc.)
>>
>> - After the conversations, I send direct messages to each agent via Slack
>> to provide them with links that best served their needs (see below):
>>
>>
>> Expectations:
>>
>> - LSM agents to individually review their resources & feedback.
>> - LSM agents to check the Knowledge Hub each day at the start of their
>> shift for any new updates.
>> - LSM agents to feel and be comfortable in browsing through the knowledge
>> hub if they have any doubts.
>>
>> Let's do the same thing again, at the same time, on Monday next week.
>>
>> Thanks again
>>
>> On Tue, 4 Feb 2020 at 15:32, Julien Cartwright <[email-masked]> wrote:
>>
>>> Thanks!
>>>
>>> On Tue, 4 Feb 2020 at 15:26, Ashish Dabral <[email-masked]> wrote:
>>>
>>>> Hi Julien,
>>>>
>>>> Here are the link and rest details for Tuesday's call.
>>>>
>>>> Time: Feb 11, 2020 05:00 PM India
>>>>
>>>> Join Zoom Meeting
>>>> https://zoom.us/j/452867680
>>>>
>>>> Meeting ID: 452 867 680
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ashish Dabral
>>>>
>>>> ------------------------------
>>>> *From: *"Deeksha" <[email-masked]>
>>>> *To: *"Julien Cartwright" <[email-masked]>, "Ashish Dabral" <
>>>> [email-masked]>
>>>> *Cc: *"Christopher Ngo" <[email-masked]>, "saurabh" <
>>>> [email-masked]>
>>>> *Sent: *Tuesday, February 4, 2020 8:51:18 PM
>>>> *Subject: *Re: New Review & Feedback Format
>>>>
>>>> Hello Julien,
>>>>
>>>> This is noted. Ashish will coordinate with you for the calls and will
>>>> share a link.
>>>>
>>>> Regards,
>>>> Deeksha
>>>>
>>>> From: Julien Cartwright <[email-masked]>
>>>> Date: Tuesday, 4 February 2020 at 7:59 PM
>>>> To: Ashish Dabral <[email-masked]>
>>>> Cc: Christopher Ngo <[email-masked]>, Saurabh Dadu <
>>>> [email-masked]>, Deeksha Dadu <[email-masked]>
>>>> Subject: New Review & Feedback Format
>>>>
>>>> Hello,
>>>>
>>>> As previously spoken on WhatsApp, I would like to begin a new process
>>>> for feedback starting next week (Tuesday).
>>>>
>>>> Below is the plan outline:
>>>>
>>>> 5 to 6 pm IST (11:30-12:30 GMT) --> Julien to speak to (via video call)
>>>> and give feedback to individual agents on:
>>>> - Spotcheck review & feedback
>>>> - Knowledge Hub walkthrough
>>>> - Answering agent's questions
>>>> - Clarifying individual targets
>>>>
>>>> Let me know if you would like to add or modify anything,
>>>>
>>>> Regards,
>>>> --
>>>> *JulienCartwright*
>>>> *UENI Ltd c/o WeWork*
>>>> *2-118/ 2-119 184 Shepherds Bush Road*
>>>> *London, W6 7NL*
>>>> ueni.com <http://www.ueni.com/> | +44 (0) 20 7602 2737
>>>> We are an official *Google* Partner View Partner Profile
>>>> <https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
>>>> This email is confidential, may be legally privileged and is for the
>>>> intended recipient only. Please contact the sender immediately if you have
>>>> received the message in error and then permanently delete it.
>>>>
>>>> Calls to UENI may be recorded for training and quality purposes.
>>>>
>>>> UENI is a limited company registered in England and Wales under
>>>> registration number 9368082 and with registered office at WeWork, 2-118/
>>>> 2-119, 184 Shepherds Bush Road, London, W6 7NL.
>>>>
>>>> VAT Number: GB218792186
>>>>
>>>>
>>>
>>> --
>>> *JulienCartwright*
>>> *UENI Ltd c/o WeWork*
>>> *2-118/ 2-119 184 Shepherds Bush Road*
>>> *London, W6 7NL*
>>> ueni.com <http://www.ueni.com/> | +44 (0) 20 7602 2737
>>> We are an official *Google* Partner View Partner Profile
>>> <https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
>>> This email is confidential, may be legally privileged and is for the
>>> intended recipient only. Please contact the sender immediately if you have
>>> received the message in error and then permanently delete it.
>>>
>>> Calls to UENI may be recorded for training and quality purposes.
>>>
>>> UENI is a limited company registered in England and Wales under
>>> registration number 9368082 and with registered office at WeWork, 2-118/
>>> 2-119, 184 Shepherds Bush Road, London, W6 7NL.
>>>
>>> VAT Number: GB218792186
>>>
>>
>>
>> --
>> *JulienCartwright*
>> *UENI Ltd c/o WeWork*
>> *2-118/ 2-119 184 Shepherds Bush Road*
>> *London, W6 7NL*
>> ueni.com <http://www.ueni.com/> | +44 (0) 20 7602 2737
>> We are an official *Google* Partner View Partner Profile
>> <https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
>> This email is confidential, may be legally privileged and is for the
>> intended recipient only. Please contact the sender immediately if you have
>> received the message in error and then permanently delete it.
>>
>> Calls to UENI may be recorded for training and quality purposes.
>>
>> UENI is a limited company registered in England and Wales under
>> registration number 9368082 and with registered office at WeWork, 2-118/
>> 2-119, 184 Shepherds Bush Road, London, W6 7NL.
>>
>> VAT Number: GB218792186
>>
>
>
> --
> *Julien Cartwright*
> *UENI Ltd c/o WeWork*
> *2-118/ 2-119 184 Shepherds Bush Road*
> *London, W6 7NL*
> ueni.com <http://www.ueni.com/> | +44 (0) 20 7602 2737
> We are an official *Google* Partner View Partner Profile
> <https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
> This email is confidential, may be legally privileged and is for the
> intended recipient only. Please contact the sender immediately if you have
> received the message in error and then permanently delete it.
>
> Calls to UENI may be recorded for training and quality purposes.
>
> UENI is a limited company registered in England and Wales under
> registration number 9368082 and with registered office at WeWork, 2-118/
> 2-119, 184 Shepherds Bush Road, London, W6 7NL.
>
> VAT Number: GB218792186
>
>

-- 
*Julien Cartwright*
*UENI Ltd c/o WeWork*
*2-118/ 2-119 184 Shepherds Bush Road*
*London, W6 7NL*
ueni.com <http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official *Google* Partner View Partner Profile
<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the
intended recipient only. Please contact the sender immediately if you have
received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under
registration number 9368082 and with registered office at WeWork, 2-118/
2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186