Subject: Re: New Review & Feedback Format
From: Ashish Dabral <[email-masked]>
To: Julien Cartwright <[email-masked]>
Cc: Deeksha <[email-masked]>, Christopher Ngo <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 14 Feb 2020 04:19:09 -0700 (MST)

Hi Julien, 

Here are the link and rest details for Monday's meeting. 

Time: Feb 17, 2020 05:00 PM India 

Join Zoom Meeting 
https://zoom.us/j/628702457 

Meeting ID: 628 702 457 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Christopher Ngo" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, February 14, 2020 4:44:31 PM 
Subject: Re: New Review & Feedback Format 

Hiya, 
Just to confirm, we can repeat the session at the same time, but on Monday on this occasion. 

Best, 

On Wed, 12 Feb 2020 at 12:36, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello Julien, 

Thank you for taking time out to hold this session. The team indeed found it very useful. 

I will ask Ashish to schedule another session for next week and update you. 

Thanks again 

Regards, 
Deeksha 

From: Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 11 February 2020 at 10:58 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: New Review & Feedback Format 

Hi All! 

Thanks again to Ashish for allowing me to take time from the agents. 

I wanted to summarise the meeting and the actions taken: 

- I spoke to each agent individually on 2 topics: the Knowledge Hub, their build spot check results 

- Agents were able to ask questions on these two points, and regarding operational doubts they had (what to do in this case, etc.) 

- After the conversations, I send direct messages to each agent via Slack to provide them with links that best served their needs (see below): 

Expectations: 

- LSM agents to individually review their resources & feedback. 
- LSM agents to check the Knowledge Hub each day at the start of their shift for any new updates. 
- LSM agents to feel and be comfortable in browsing through the knowledge hub if they have any doubts. 

Let's do the same thing again, at the same time, on Monday next week. 

Thanks again 

On Tue, 4 Feb 2020 at 15:32, Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Thanks! 

On Tue, 4 Feb 2020 at 15:26, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Julien, 

Here are the link and rest details for Tuesday's call. 

Time: Feb 11, 2020 05:00 PM India 

Join Zoom Meeting 
[ https://zoom.us/j/452867680 | https://zoom.us/j/452867680 ] 

Meeting ID: 452 867 680 

Regards, 
Ashish Dabral 

From: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Julien Cartwright" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Christopher Ngo" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 4, 2020 8:51:18 PM 
Subject: Re: New Review & Feedback Format 

Hello Julien, 

This is noted. Ashish will coordinate with you for the calls and will share a link. 

Regards, 
Deeksha 

From: Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 4 February 2020 at 7:59 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New Review & Feedback Format 

Hello, 

As previously spoken on WhatsApp, I would like to begin a new process for feedback starting next week (Tuesday). 

Below is the plan outline: 

5 to 6 pm IST (11:30-12:30 GMT) --> Julien to speak to (via video call) and give feedback to individual agents on: 
- Spotcheck review & feedback 
- Knowledge Hub walkthrough 
- Answering agent's questions 
- Clarifying individual targets 

Let me know if you would like to add or modify anything, 

Regards, 
-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
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This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
 Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
 Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186