Subject: Re: New Review & Feedback Format
From: Deeksha Dadu <[email-masked]>
To: Julien Cartwright <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Christopher Ngo <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 12 Feb 2020 12:36:37 +0000

Hello Julien,

Thank you for taking time out to hold this session. The team indeed found it very useful.

I will ask Ashish to schedule another session for next week and update you.

Thanks again

Regards,
Deeksha

From: Julien Cartwright <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 11 February 2020 at 10:58 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Christopher Ngo <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: New Review & Feedback Format

Hi All!

Thanks again to Ashish for allowing me to take time from the agents.

I wanted to summarise the meeting and the actions taken:

- I spoke to each agent individually on 2 topics: the Knowledge Hub, their build spot check results

- Agents were able to ask questions on these two points, and regarding operational doubts they had (what to do in this case, etc.)

- After the conversations, I send direct messages to each agent via Slack to provide them with links that best served their needs (see below):

Expectations:

- LSM agents to individually review their resources & feedback.
- LSM agents to check the Knowledge Hub each day at the start of their shift for any new updates.
- LSM agents to feel and be comfortable in browsing through the knowledge hub if they have any doubts.

Let's do the same thing again, at the same time, on Monday next week.

Thanks again

On Tue, 4 Feb 2020 at 15:32, Julien Cartwright <[email-masked]<mailto:[email-masked]>> wrote:
Thanks!

On Tue, 4 Feb 2020 at 15:26, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:
Hi Julien,

Here are the link and rest details for Tuesday's call.

Time: Feb 11, 2020 05:00 PM India

Join Zoom Meeting
https://zoom.us/j/452867680

Meeting ID: 452 867 680

Regards,
Ashish Dabral

________________________________
From: "Deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Julien Cartwright" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Christopher Ngo" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 4, 2020 8:51:18 PM
Subject: Re: New Review & Feedback Format

Hello Julien,

This is noted. Ashish will coordinate with you for the calls and will share a link.

Regards,
Deeksha

From: Julien Cartwright <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 4 February 2020 at 7:59 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Christopher Ngo <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: New Review & Feedback Format

Hello,

As previously spoken on WhatsApp, I would like to begin a new process for feedback starting next week (Tuesday).

Below is the plan outline:

5 to 6 pm IST (11:30-12:30 GMT) --> Julien to speak to (via video call) and give feedback to individual agents on:
- Spotcheck review & feedback
- Knowledge Hub walkthrough
- Answering agent's questions
- Clarifying individual targets

Let me know if you would like to add or modify anything,

Regards,
--
JulienCartwright
UENI Ltd c/o WeWork
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--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186

--
JulienCartwright
UENI Ltd c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
ueni.com<http://www.ueni.com/> | +44 (0) 20 7602 2737
We are an official Google Partner View Partner Profile<https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd>
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it.

Calls to UENI may be recorded for training and quality purposes.

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL.

VAT Number: GB218792186