Subject: Re: LSM Joining Case Test - ATUL RANA
From: ATUL RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Feb 2020 06:50:39 -0500

| | LSM Joining Case Test

Name | ATUL RANA
E-mail | [email-masked]
Phone Number | (91) 9211149001
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb 1 because we assured the customer that we're closely monitoring his/her order and working in completing the order in time. We also cross checked the address from customer and perfectly answered by saying that an email alert will be sent with delivery tracking number once the package is scanned for delivery. At last we even asked that hope we are able to answer the question by solving his query and also greeted the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we provide good customer service it means we are only solving guest query. But while providing great customer service we are making sure that we are satisfying customer in a way to make sure that next time also customer opt us and recommend us to his known one's to use our services. Basically providing great customer service means that it works in long run and think as per customer prospective. The difference between good and great customer service is that of sympathy and empathy.

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