Subject: Re: LSM Joining Case Test - piyush kumar
From: piyush kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Feb 2020 04:46:14 -0500

| | LSM Joining Case Test

Name | piyush kumar
E-mail | [email-masked]
Phone Number | (+91) 8006773656
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Reason for selecting for Blurb 2 is:

As event date is too close and she will travel in two days so she needs ticket immediately so that she get the confirmation for hotel booking.

Else, we need to work on pre-active approach so that she download the E-ticket directly without wasting the time for contacting customer care.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service refers to the services provided to the customer as per the customer requirement.

Great customer service refers to the extra-ordinary services provided to the customer such as pre-active approach so that customer does not spend their time by contacting the customer care.

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