Subject: FW: Transcript of Thursday, February 6th, 2020, 09:36:29 pm. Operator: Arthur. Visitor: Traveler
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>, "[email-masked]" <[email-masked]>, Adithya Shrivastav LSM <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 7 Feb 2020 08:08:28 +0000

Hi AJ,

Please see below the feedback shared by the client. Please make sure that you correct this in your responses.

@ all: This is actually for everyone. I am sure others are also using similar responses. Please make sure that this is not repeated.

@ Ashish/Pritish: Could you please share this urgently with everyone else who works on Jayway including all the new agents? Thanks

Regards,
Deeksha

From: Charles Neville <[email-masked]<mailto:[email-masked]>>
Date: Friday, 7 February 2020 at 3:36 AM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Transcript of Thursday, February 6th, 2020, 09:36:29 pm. Operator: Arthur. Visitor: Traveler

Arthur's generally great, but he said

"tailored holiday packages to Eastern Europe"

A couple of things - Americans think of vacations not holidays generally (it was hard for me too, I'm British). Secondly, Germany and Switzerland are definitely Central Europe - there's a possibility this might have dissuaded the enquirer. Better to say :

JayWay Travel specializes in tailored vacation packages to Central & Eastern Europe. Travelers design their own vacations by choosing destinations, tours and activities, departure dates and accommodation.

than

JayWay Travel specializes in tailored holiday packages to Eastern Europe. Travelers design their own holidays by choosing destinations, tours and activities, departure dates and accommodation.

Thanks!

Charles

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms<[email-masked]<mailto:[email-masked]>>
Date: Thu, Feb 6, 2020 at 10:42 PM
Subject: Transcript of Thursday, February 6th, 2020, 09:36:29 pm. Operator: Arthur. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

ref https://www.google.com/

        Arthur  Thu, 02/06/20 09:36:29 pm UTC

Hi there, can we help you plan your upcoming vacation?

        Traveler        09:36:29 pm

Yes. I hope so. 4 couples wish to travel from the eastern US to southern Germany and perhaps Lake Lucerne in September 2020. Do you offer custom trips in this area?

        Arthur  09:37:05 pm

Yes, we can - JayWay Travel specializes in tailored holiday packages to Eastern Europe. Travelers design their own holidays by choosing destinations, tours and activities, departure dates and accommodation.
Would there be any children travelling with you?

        Traveler        09:38:21 pm

No. All 4 couples are active 60 year olds .

        Arthur  09:38:32 pm

Thank you. How many days (duration) are you planning this holiday for?

        Traveler        09:38:57 pm

approximately 9 days.

        Arthur  09:39:15 pm

Thank you. We can certainly look into the viability of that for you, let me have one of our travel experts contact you. May I get your name, email, and phone number, please?

        Traveler        09:39:41 pm

Retta Guthrie
[email-masked]<mailto:[email-masked]>
8039286945

        Arthur  09:40:31 pm

Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible.
Can I help you with anything else?

        Traveler        09:40:54 pm

not now, but thank you!

        Arthur  09:41:17 pm

You're welcome! It was nice talking to you. Have a great day, goodbye!

Arthur archived the chat
09:42:15 pm

Duration: 5m 46s
Chat started on: https://jaywaytravel.com/itineraries
Referrer: https://jaywaytravel.com/destinations
Visitor geolocation: Orangeburg, South Carolina, United States / 98.121.217.255
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