Subject: Re: LSM Joining Case Test - Alankar Yaduvanshi
From: Alankar Yaduvanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Feb 2020 06:31:00 -0500

| | LSM Joining Case Test

Name | Alankar Yaduvanshi
E-mail | [email-masked]
Phone Number | (91) 9821767002
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The basic issue of the customer is when he will receive the ticket and he also request to the service provider to arrange the ticket at the hotel, as he is travelling. So blurb 4th understand the desire of the customer also inform about the options, if he will not be able to to collect the tickets personally. So being an excellent customer service this blurb resolve the issue and give extra mile in the service industry.
As concern with all other blurb, they inform the issue for not arranging tickets as per the customer requirements.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service means to satisfy the customer while on other hand great customer service make customers loyal.
Good customer service only meet the expectations of the customers while exceeding the expectations of the customer consider as great customer service. Great customer service is an extra mile in the any business. The motive of customer service is not only customer happy  but should be customer delight.

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