Subject: Re: Transcript of Wednesday, February 5th, 2020, 01:55:04 pm. Operator: Harry. Visitor: Patrick Carl Wrencher Jr.
From: Deeksha Dadu <[email-masked]>
To: Charles Neville <[email-masked]>
Cc: manager <[email-masked]>
Date: Wed, 5 Feb 2020 16:19:52 +0000

Hi Charles,

I was about to email you about this. This was brought to my attention sometime back. I am really sorry about this. This is a new agent and he looked up on the internet and not sure where he found this! I already reprimanded him about this stupidity. It won’t happen again. I have asked the supervisors to keep a close eye on the new agents as I realise it is the second mishandled chat in last few weeks.

Sorry again

Regards,
Deeksha

Sent from my iPhone

On 5 Feb 2020, at 21:44, Charles Neville <[email-masked]> wrote:

Hi, where on earth did that info come from?

Our CEO is Jay Ternavan.

Charlie

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Wed, Feb 5, 2020 at 2:57 PM
Subject: Transcript of Wednesday, February 5th, 2020, 01:55:04 pm. Operator: Harry. Visitor: Patrick Carl Wrencher Jr.
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

Name: Patrick Carl Wrencher Jr.

E-mail (optional):

        Harry   Wed, 02/05/20 01:55:04 pm UTC

Hello! How may I help you?
Hey Patrick

        Patrick Carl Wrencher Jr.       01:55:48 pm

Hello. I am doing market research and I need some information. What's the name of your CEO and what is his contact info?

        Harry   01:56:41 pm

Philip Kron is the CEO of Jayway Travel.
Unfortunately, I am not liable to provide such information.
It was nice talking to you. Have a great day, goodbye!

Harry archived the chat
01:57:30 pm

Duration: 2m 26s
Chat started on: https://jaywaytravel.com/contact
Referrer: https://jaywaytravel.com/
Visitor geolocation: Pula, Istarska, Croatia / 89.164.249.165
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