Subject: Re: LSM Joining Case Test - praveen singh
From: praveen singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Feb 2020 04:20:23 -0500

| | LSM Joining Case Test

Name | praveen singh
E-mail | [email-masked]
Phone Number | (+91) 9999012816
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

blurb 1 is correct in this we assured the customer that he will get his ticket in selected time and also crosscheck the address so will not create any issue.

In this we can assured the guest like,

We need to update the guest that, Viagogo is a brand so there is no need to worry for his ticket, It is our responsibility to provide you the ticket on given time. our concern team already working to provide you the ticket on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good services- yes sir we will deliver the ticket within the timeline.

Great services- We understand you worry, our team is already working to provide you the ticket within given time frame.

Good services- No Sir, it is not possible to provide you the ticket by today itself as there is time frame and within that time we will provide you the ticket.
Great services- We understand that you want your ticket but we would like to inform you that there is process that we need to follow and we will provide you the ticket within given time frame, As per your request we already update our team to working on your query on urgent basis.

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