Subject: Re: LSM Joining Case Test - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Feb 2020 03:07:56 -0500

| | LSM Joining Case Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (+91) 8383960201
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason i choose Blurb 4 because since the customer is looking for an unexpected help which is really not possible as event is very close but still the agent took the initiative and updated the address and provided the tracking number as well so that customer can easily check by himself.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1-Good customer means that customer is very happy with his product and services which any company provide.
2-Great customer service means resolving all the query of the customer instantly and providing best help whenever it is required for the Customer

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