Subject: Re: LSM Joining Case Test - Manjit Singh
From: Manjit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jan 2020 02:40:30 -0500

| | LSM Joining Case Test

Name | Manjit Singh
E-mail | [email-masked]
Phone Number | (+91) 7903979294
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As i understand, you want a tickets for the upcoming event of Lady Gaga at hotel. Certainly tickets can be deliver to your hotel. For receiving the tickets you need to update the hotel address. For updating the address you can use the link or you can  login account. Once address will be updated we'll ensure to send the tickets as soon as possible to new address. You can also track the tickets from postal services. We'll also notify you on email about the ticket status/shipped & also send you the link to track the order. If the address is not personal please make sure to inform the expected delivery & also make sure that someone should be available to sign for the delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is one who is happy with the services.

Great customer is someone who is not only happy with the services but also suggest us for improving the services

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