Subject: Re: LSM Joining Case Test - yash Gupta
From: yash Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jan 2020 05:10:09 -0500

| | LSM Joining Case Test

Name | yash Gupta
E-mail | [email-masked]
Phone Number | (91) 8860185263
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the correct answer because  We are giving assurance to the customer that he will receive the tickets and moreover the trust is build between customer and us because we are asking hotel address that means tickets will be delivered to customer address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is when we are making exception for a customer to help him. Great customer service means putting ourselves into customer shoes and help him. Great customer service includes building trust with the customer. When we are going extra mile to help customer is called great customer service. Providing the value of the money they are spending on our business is called great customer service.

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