Subject: Arabic Language Test - Riyaz Ahmad
From: Riyaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jan 2020 04:03:40 -0500

| | Foreign Language Screening Test

Name | Riyaz Ahmad
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sir, I am sorry for the inconvenience, please give me few moments to check. Sir, there has been a mistake at our end in your delivery address and for that reason you have not received the Pizza. Sir, just wait a few seconds to correct your address. Sir, I have corrected your address and I assure you that you will receive your Pizza within next 30 minutes.
I again apologize for the mistake.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I, Riyaz Ahmad, have graduated from UP Board of Madarsa Education. I gained Arabic language skills and to further enhance my Arabic language expertise, graduated from Jamia Millia Islamia in Arabic Honors.
And also have completed bachelor’s degree from Maulana Azad National Open University.
I further look forward to working with a company which provides me a chance to significantly enhance my grip over the language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Excellent Phone Skills.
Customer Focus Skills.
Attention to Detail Skills.
Professionalism Skills.
Multi-tasking Skills.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I have visited several cities before, and they were all amazing in their own rights. However, there was one city which, I think, should be specifically mentioned here because I was not too sure about visiting it until the last moment. In fact, I heard a lot of negative comments about this particular city before visiting it about a year ago, but I was proved wrong when I actually visited it.

The name of this city is “Chandigarh”. I think that we all know where the city of Chandigarh is. But, still, just to refresh our memory a little about this city, it is one of India’s major metropolis cities in its northern region.

Chandigarh is also a major hub which is known for its high-end shops and restaurants. And, of course, it is known as the capital of the fashion world also. Anyway, I visited this city recently, about a few months ago.

Contrary to popular belief, Chandigarh has a lot of wonderful and modern architectures for a city Besides, visiting Sukhna, which was only 30 minutes (by bus) from Zirakpur, was one of my best experiences ever. In fact, Lake Sukhna, in my opinion, is one of the most beautiful places on earth with its surrounding mounts.

Chandigarh has also some of the most beautiful and green public parks in the world, in my opinion. One of my favourite green spaces in Chandigarh was the Rose Garden, which contains more than 100 species of Roses. However, there is one thing that I didn’t like about Chandigarh was that it was rather expensive.

Anyway, all in all, I would say that visiting Chandigarh was a great experience. Even though it is a bustling city with a lot of activities, I think that there is a lot of life in it and people in its different neighbourhoods tend to enjoy their life to the fullest. I think that I would go back to visit that city again in future.

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