Subject: Arabic Language Test - Hafizullah Hafizullah
From: Hafizullah Hafizullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jan 2020 10:21:36 -0500

| | Foreign Language Screening Test

Name | Hafizullah Hafizullah
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly i will convince the consumer for the inconvenience happened will never be again and will take whole responsibility for late delivery and will keep the customer informed for the next step till the pizza got delivered and lastly will build confidence with the customer and will make sure the best offer in future as per availability for that customer.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Hafizullah,belongs to Utter pradesh,India,i have completed all my education with Arabic stream as well graduated in the same from reputed central university. I have five years of experience in Saudia Arabia for dealing clients as professional designer in "Al Waleed" company.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The thing which differentiates a great customer service from good customer service is
winning customer's trust and making them Happy in such a way that the company should be the uttermost  organization for them to get rendered thier services.

And the main difference between them is that the good customer service is making the customers satisfied but the great customer service is  making them satisfied and loyal towards the the organization for always.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1:As per my experience with customers, Patience is more important that i have in all the way.
2: Clear communication with the customers as i have already done in my previous job.
3: Require knowledge of the language that i have with 5 years of experience with native speakers in local and non local languages.
4:Ability to use positive language with the customers.
5:Never get angry or upset because i know the customers need with us.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Every person have different ways to pass their leisure time and i like to travel with my family on Historical places, recently i had picnic for Delhi and Agra with my wife and parents we visited their and watched amazing historical buildings like Red fort Qutub minar, lotus temple and many others places we enjoyed a lot. After three days we started our visit towards Agra and we reached Taj Mahal where i really realized a sprit of love with family and definitely with wife. That was peaceful and quiet area with cool and no noise all times. we liked sitting and talking each other for a long time and admired the beautiful nature and greenery all around us and captured some pictures and returned back in evening.

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