Subject: Re: LSM Joining Case Test - Aniket Saxena
From: Aniket Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jan 2020 04:38:16 -0500

| | LSM Joining Case Test

Name | Aniket Saxena
E-mail | [email-masked]
Phone Number | (+91) 8057599833
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The main reason I have selected the 4th blurb is that we are acknowledging and addressing the customer's main concern to customize the delivery address as the  customer is going out and wanted to have the tickets delivered in a hotel. Also, on the other hand we are providing the customer with the best resolution in order to  update the address on his account by using this link http://www.viagogo.com/Help/76,  or he can change his delivery address by signing in to  viagogo account, and locate the order under "purchase" section.
We are enabling the customer to access the ease of order's customization so that the customer can himself make the necessary changes through a simple procedure.
Moreover, the blurb is having an capacity to provide one time contact resolution and handling the customer's concern in a single contact.
We are also ensuring the customer that order will get ship soon as possible, while allowing the customer to track the package as well.
I also found that we are taking the ownership of the customer's and helping the customer in the best possible manner by sorting  out customer's each and every concern by keeping the resolution simple and crispy.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is how you greet and acknowledge the customer in a nice and proper way where the customer is happy being served.
Whereas, the great or excellent customer service is something where we are meeting the customer's demand and reaching beyond the customer's expectation and keeping them loyal towards our organisation.

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