Subject: Re: LSM Joining Case Test - sahil Singh
From: sahil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jan 2020 06:19:39 -0500

| | LSM Joining Case Test

Name | sahil Singh
E-mail | [email-masked]
Phone Number | (+91) 9625733476
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Here, being a customer service specialist ,first we will appreciate our customer for doing business with us. As customer is requesting for the tickets to be delivered at his alternate address so we may approach for the email address, so that we may immediately send a soft copy of the ticket to his email id. In addition to that we may provide some alternates also,like we may provide some unique id to the customer,so that in case if he finds any difficulty to collect the tickets so he/she may use that code as an alternate.Though we have already provided the facilities to the customer to track his order and to download it.But if we take some more alternates like sending a conformation text message.This will help our business to get good customer experience.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing services to the customer and having all amenities to resolve the problem of the customer is good customer service. Providing services to the customer and having all amenities to resolve the query along with sympathy and empathy. Analyzing  customers problem deeply and giving one call resolution  is great customer service.

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