Subject: Re: LSM Joining Case Test - Darshika Srivastava
From: Darshika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jan 2020 03:33:47 -0500

| | LSM Joining Case Test

Name | Darshika Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8810363278
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I am selecting this blurb as it gives detail answer to the question of customer, it is also giving assurance to the customer that he/she won't face any issue regarding it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: Good customer service is just giving resolution to the customer's problem .This kind of service is least concerned about the degree of seriousness of the problem
Great customer service: Great customer service includes problem solving along with giving empathy to the customer and assuring him or her that he or she wont face this issue again.

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