Subject: Re: LSM Joining Case Test - RAVI SINGH
From: RAVI SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jan 2020 02:02:35 -0500

| | LSM Joining Case Test

Name | RAVI SINGH
E-mail | [email-masked]
Phone Number | (91) 8130868440
Which blurb would you select? | Blurb 5

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As Ms Lady Gaga is is going to the event earlier so there will be effect on total value because of the set price of seller of event organizer so price may be lower or higher as well as Ms Lady Gaga is looking delivery on different location so the delivery charge will also effect so here we are denying with finiss and informarming  to customer that if she is looking for delivery on different address so She has to pay extra amount due to different location and as we informed to customer that She can book other ticket for event for different date very easily as well as she can review the breakdown of purchase by online portal.

So here we are getting some extra revenue as She is going early to the event and she also can buy through online portal for early date.
As per me, She is valuable customer so we will not take any change in delivery and she is going early so she will pay extra by purchasing online..

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is completing the task of customers but Great takes responsibility for the customer .
Good service is only resolving the issue of customer but Great customer service is making customer satisfy with soft skills and resolution.

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