Subject: Re: Transcript of Monday, January 6th, 2020, 12:23:34 am. Operator: Bryan. Visitor: Traveler
From: Deeksha Dadu <[email-masked]>
To: Bharat Sharma LSM <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 7 Jan 2020 05:36:44 +0000

FYI- I am not on vacation, I am here for work but thanks :)

Sent from my iPhone

On 6 Jan 2020, at 20:58, Bharat Sharma <[email-masked]> wrote:

Hello Madame,

I'm sorry for making you all worried but everything is fine here.

Please enjoy your family holiday and be safe. :)

Thank you,
Bharat

________________________________
From: "Bharat Sharma" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "saurabh" <[email-masked]>
Sent: Tuesday, 7 January, 2020 10:00:02
Subject: Re: Transcript of Monday, January 6th, 2020, 12:23:34 am. Operator: Bryan. Visitor: Traveler

I respect your words and I tried to make things right here but failed again. You can pull up the night call records and check on your own what I have done and how many chats were answered. I'm not making any excuses and never wanted to.

I would also like to not hold any bad feeling for this company, you pay me and I've always respect you for that.

Best regards,
Bharat

________________________________
From: "deeksha" <[email-masked]>
To: "Bharat Sharma" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "saurabh" <[email-masked]>
Sent: Tuesday, 7 January, 2020 09:41:31
Subject: Re: Transcript of Monday, January 6th, 2020, 12:23:34 am. Operator: Bryan. Visitor: Traveler

I don’t understand your point of view at all here bcs there is none. On a Sunday night, there is no way you can have 5 active chats at once so please save that excuse. You have invariably slept on each night shift despite many warnings. And about ‘saving’ chats, let me remind you that this is what you are being paid for! You are not the only one who has to manage shift by himself, it is part of the job that you signed up for! Anyways, I will speak with you when I am back. You are here for only next few days so I do hope that I don’t get another complaint for you while you are here. Let’s part ways in a good note I suggest

Sent from my iPhone

On 6 Jan 2020, at 18:08, Bharat Sharma <[email-masked]> wrote:

Hello Madame,

I'm really sorry for the missed chat. Yes, I was sleeping because I wasn't well for too long and working sick is making my health worse. you can deduct this from my salary to compensate this mistake.

I've saved multiple chats in the last 3 Sunday's, no one was there to back me up on any chats. How am I supposed to take any break if I have 5 active chats? I was trying very hard to manage things here, I hope you will understand my point of view here.

Thank you,
Bharat

________________________________
From: "deeksha" <[email-masked]>
To: "Bharat Sharma" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "saurabh" <[email-masked]>
Sent: Monday, 6 January, 2020 21:47:33
Subject: Fwd: Transcript of Monday, January 6th, 2020, 12:23:34 am. Operator: Bryan. Visitor: Traveler

Bharat what the hell is wrong with you??? You again missed a chat and camera recordings show that you were sleeping again!

Sent from my iPhone

Begin forwarded message:

From: Charles Neville <[email-masked]>
Date: 5 January 2020 at 17:45:47 GMT-8
To: manager <[email-masked]>
Subject: Fwd:  Transcript of Monday, January 6th, 2020, 12:23:34 am. Operator: Bryan. Visitor: Traveler

Hi can you check why this chat went unanswered for several minutes?

Thanks, Charles

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Sun, 5 Jan 2020 at 18:27
Subject: Transcript of Monday, January 6th, 2020, 12:23:34 am. Operator: Bryan. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

        Bryan   Mon, 01/06/20 12:23:34 am UTC

Hi there, can we help you plan your upcoming vacation?

        Traveler        12:23:34 am

I am looking at the poland's tantalizing trio however I am interested in starting in Gdansk and end in krakow. Is this possible? Also we are travelim
Also we are traveling with kids. What type of excursions do you have to offer with them?

Traveler archived the chat
12:27:07 am

Duration: 3m 33s
Chat started on: https://jaywaytravel.com/itineraries/poland-tour#price-guide
Referrer: https://jaywaytravel.com/poland
Visitor geolocation: Sturgeon Bay, Wisconsin, United States / 141.126.168.62
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E-mail from LiveChat<https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com>

--
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Charles Neville
Marketing Director
JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]<mailto:[email-masked]>
W www.jaywaytravel.com<http://www.jaywaytravel.com/>
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