Subject: Missed chat warning
From: Parvez Alam <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 6 Jan 2020 07:29:13 -0700 (MST)

Hi Team, 

We have received a report where agents have missed multiple chats. This is very serious and is not acceptable at all. Going forward if any agent misses chat, there will be a monetary penalty for this which will reflect in your salary. 

Kind Regards 
Parvez Khan