Subject: RE: Avaya Issues
From: Mahmoud Mohamed ElMetwally <[email-masked]>
To: Helpdesk <[email-masked]>, Mohammed Kulaib <[email-masked]>
Cc: "Manager Livesalesman" <[email-masked]>
Date: Sun, 5 Jan 2020 14:46:30 +0000

Hi,

You will receive calls only in case if user called your extension 11417 directly; which we can’t stop it.
But through main help desk number, no it’s only between 07:00 to 17:00

Mahmoud Mohamed ElMetwally​
Communication Division Head
​
<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
D. +966-13-8534456<tel:+966-13-8534456>
 |
F. +966‑13‑853‑4442
 |
M. +966-531284268<tel:+966-531284268>
<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>

From: Helpdesk <[email-masked]>
Sent: Sunday, January 5, 2020 5:43 PM
To: Mahmoud Mohamed ElMetwally <[email-masked]>; Mohammed Kulaib <[email-masked]>
Cc: Manager Livesalesman <[email-masked]>
Subject: Re: Avaya Issues

Hi Mahmoud,

Thank you for the update.

Unfortunately it seems we are also receiving calls outside our support hours on extension 11417. We have observed calls throughout the day where in we were only supposed to support till 7.00AM Sunday Morning.

Please review once.

Best Regards,
Livesalesman Team
Helpdesk​
[https://af1753westeurope.blob.core.windows.net/signatureimages/SSBS.png]<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
F. +966‑13‑853‑4442
[https://af1753westeurope.blob.core.windows.net/signatureimages/IE-Icon.jpg]<http://ssbs.com.sa/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Linked-Icon.jpg]<https://www.linkedin.com/company/ssbs/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Map-Icon.jpg]<https://goo.gl/maps/Pbb3Ug6Uiqu>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Twitter-Icon.png]<https://www.twitter.com/ssbs_ksa>
________________________________
From: Mahmoud Mohamed ElMetwally <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 5:01 PM
To: Helpdesk <[email-masked]<mailto:[email-masked]>>; Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>
Cc: Manager Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avaya Issues

Hi Help Desk,

Due to Avaya migration running nowadays, we have stopped agent login temporary, but this will not affect receiving calls.

As system is transferring calls to your extension only from 17:00 to 07:00 every day, and during the whole week end.

So login/logout has no effect now for calls receiving.

We will notify you once we activate it.

Please let me know if you have another issue.

Mahmoud Mohamed ElMetwally​

Communication Division Head
​

<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

D. +966-13-8534456<tel:+966-13-8534456>

 |

F. +966‑13‑853‑4442

 |

M. +966-531284268<tel:+966-531284268>

<http://ssbs.com.sa/>

<https://www.linkedin.com/company/ssbs/>

<https://goo.gl/maps/Pbb3Ug6Uiqu>

<https://www.twitter.com/ssbs_ksa>

From: Helpdesk <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 4:58 PM
To: Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>; Mahmoud Mohamed ElMetwally <[email-masked]<mailto:[email-masked]>>
Cc: Manager Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: Avaya Issues

Hi All,

We have been facing Avaya issues everyday. Now, we are receiving calls on extension 11417 without even logged in. The phones keeps ringing even after our support hours and there is no way to stop that.

We can see 68 miss calls on extension 11417 after our support hours. Also, when we are trying to login with the username and password it is showing a new error now " Feature invocation failed".

Both the phones are not logged in right now due to this error. However, extension 11417 is still receiving calls without a proper login. Not sure what is happening.

Please check and assist.

Best Regards,

Livesalesman Team

Helpdesk​

[https://af1753westeurope.blob.core.windows.net/signatureimages/SSBS.png]<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

F. +966‑13‑853‑4442

[https://af1753westeurope.blob.core.windows.net/signatureimages/IE-Icon.jpg]<http://ssbs.com.sa/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Linked-Icon.jpg]<https://www.linkedin.com/company/ssbs/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Map-Icon.jpg]<https://goo.gl/maps/Pbb3Ug6Uiqu>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Twitter-Icon.png]<https://www.twitter.com/ssbs_ksa>