Subject: Japanese Language Test - Emiri Izumi
From: Emiri Izumi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Dec 2019 02:17:06 -0500

| | Foreign Language Screening Test

Name | Emiri Izumi
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First thing to do is to apologize for the inconvinieces. Double check the correct address and ask for reconsideration to process his/ her order again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a former Filipino citizen born and raised here in the Philippines but acquired my Japanese Citizenship when I got married and lived in Japan for almost 23 years. I used to work mainly for Japanese Companies both here and in Japan. I am currently working with NESTLE Business Services handling Operational Buyer for Procurement and Accounts Payable Analyst solely for Japanese Accounts.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 各お客様にサービスの満足度や喜びを100%最高のサービスを提供されること。普通のサービスではなくおもてなしのサービスが第一です。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | お客様対応サービスの経験が無いですが、日本の方々の気持ちや求められることを今まで様々な経験を生かして最高のサービスを届けるように頑張ります。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 今までの旅行先は日本国内です。関東地方や近畿地方．その他はシンガーポルや香港です。

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