Subject: Re: LSM Joining Case Test - Puneet Sandal
From: Puneet Sandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Dec 2019 06:35:54 -0500

| | LSM Joining Case Test

Name | Puneet Sandal
E-mail | [email-masked]
Phone Number | (+91) 7683094692
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i selected blurb 4 because its always better to make customer understand that we are always there with them and also its better to give information proactively so that customer knows how to change address and what they are are required to do to avoid delay in delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the difference in good and great customer service is the first impression we leave on the customer. great customer service includes giving proactive information. So that customer knows that we are taking personal accountability of his or her case. in this way customer will be satisfied in the first call which leads to first call resolution and a happy customer. Its also important to go extra miles so that customer feels the difference if they compare with other company. So good customer service means active listening, being patient and solving customers queries on time. Great customer service also includes good customer service as well as making sure we make customer happy and rest assure that we are with them.

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