Subject: Re: LSM Joining Case Test - DEEPAK SHARMA
From: DEEPAK SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Dec 2019 03:15:32 -0500

| | LSM Joining Case Test

Name | DEEPAK SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9621891856
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 1 as the correct one for the above mentioned conversation.In this the customer service representative is paying close attention to the customer needs,providing a satisfied solution by re-checking the address and is closing the note by wishing the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is listening and providing a solution to the customer needs.
A great customer service is listening and providing a solution that would create a 'wow' factor,which means going beyond the expectations.
A good customer service is assisting the needs of the customer
A great customer service is providing a solution and also asking for further assistance with feedback.
A great customer service is also selling of skills which is intangible.
A great customer service is that in which a CSR should be skilled enough to satisfy the needs and wants of the customers with patience and politeness.

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