Subject: Re: SSBS Call Center - Indian Agents
From: Helpdesk <[email-masked]>
To: Mahmoud Mohamed ElMetwally <[email-masked]>
Cc: Mohammed Kulaib <[email-masked]>, "Dr. Faisal Ahmed Al Nasser" <[email-masked]>, Imtiaz Mohammed <[email-masked]>, "Manager Livesalesman" <[email-masked]>
Date: Thu, 26 Dec 2019 15:51:48 +0000

Hi Mahmoud,

Thank you for sending the details.

Just to let you know that our IT has tried all the setting and also the AVAYA phones has upgraded to the new settings, but still we are getting acquiring services error message.

Could you please confirm what it could be or if we need to change anything else?

Looking for your help.

Best Regards,
Livesalesman Team

Helpdesk
Systems of Strategic Business Solutions - An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al-Khobar 34434, Saudi Arabia
F. +966-13-853-4442

 

________________________________
From: Mahmoud Mohamed ElMetwally <[email-masked]>
Sent: Thursday, December 26, 2019 4:33 PM
To: Helpdesk <[email-masked]>
Cc: Mohammed Kulaib <[email-masked]>; Dr. Faisal Ahmed Al Nasser <[email-masked]>; Imtiaz Mohammed <[email-masked]>
Subject: SSBS Call Center - Indian Agents

Dear Help Desk,

Please do the following steps to activate your Avaya phones with new settings:

  *   Upload new firmware file (unzip it first) to your HTTP server (I have shared the file through one drive).
  *   Upload attached files to same HTTP server
  *   Reboot the Avaya phones, which should start upgrading process for around 15 minutes.
  *   Use the following credentials to login:
  *   Extension: 11417 – Password: 36901470
  *   Extension 11418 – Password: 36901470

Mahmoud Mohamed ElMetwally​

Communication Division Head
​

<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

D. +966-13-8534456<tel:+966-13-8534456>

 |

F. +966‑13‑853‑4442

 |

M. +966-531284268<tel:+966-531284268>

<http://ssbs.com.sa/>

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