Subject: Re: LSM Joining Case Test - MANOJ SOOD
From: MANOJ SOOD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Dec 2019 04:12:41 -0500

| | LSM Joining Case Test

Name | MANOJ SOOD
E-mail | [email-masked]
Phone Number | (91) 8744863570
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The customer is interested in ensuring timely delivery of the tickets and would also want them to be delivered at the hotel if this could be done.

Blurb 4 specifically answers his query and therefore is the appropriate answer to this situation.

In addition, We could have informed him about Eticket instant download for print,  if the customer has purchased that ( as mentioned in Blurb 2)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is about meeting the customer expectations.

However, a great customer service is all about leaving an impression on customer's mind of the service that is delivered. It is about exceeding the expectations of the customer and going an extra mile while serving him.

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