Subject: Transcript of 20 Dec 2019 16:17:13. Operator: Ralph. Visitor: Sue Tooley
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 20 Dec 2019 10:40:07 -0500

Chat transcript

	
		
			Name: Sue Tooley
		
			E-mail (optional): 

	
		ref https://proposals.jaywaytravel.com/EFED6SV7

	Ralph Fri, 12/20/19 03:17:13 pm UTC
	
		Hello! How may I help you?
	
		Hello there

	Sue Tooley 03:17:40 pm
	
		I have read terms and conditions but page will not let me make deposit for my trip??

	Ralph 03:18:13 pm
	
		One moment please
	
		May I ask what happen after you click "Continue" button?
	
		Did you get the option to select the type of card payment?

	Sue Tooley 03:22:05 pm
	
		I dont see a continue button...is that on the terms page??  The make deposit I see on the Options Checklist

	Ralph 03:22:08 pm
	
		This is for 9 Days in Krakow, Warsaw & Gdansk tour, right?

	Sue Tooley 03:22:16 pm
	
		Correct

	Ralph 03:22:43 pm
	
		And the package price per person is $1595 , correct?

	Sue Tooley 03:22:56 pm
	
		Correct

	Ralph 03:23:10 pm
	
		I think you are on these page: https://proposals.jaywaytravel.com/EFED6SV7#accommodation-options

	Sue Tooley 03:23:44 pm
	
		I am

	Ralph 03:23:49 pm
	
		Please scroll down a little bit after you accept the terms and conditions which is just below the package price per person

	Sue Tooley 03:24:54 pm
	
		It takes me to the terms page...there is no accept the terms here...

	Ralph 03:26:28 pm
	
		On the checklist, did you see Pay Deposit and Select Your section (in green color) ?
	
		https://prnt.sc/qdmjht

	Sue Tooley 03:27:46 pm
	
		Pay Deposit is there, but grayed out and cannot click on it..should I use the link you sent.?

	Ralph 03:28:21 pm
	
		The link is the screenshot of the page
	
		Please use this link and check if it works >>  https://proposals.jaywaytravel.com/EFED6SV7#accommodation-options

	Sue Tooley 03:30:05 pm
	
		still grayed out

	Ralph 03:30:09 pm
	
		That's odd.. I can select the option from here and proceed without any issue.
	
		I would suggest you to please try clearing your browser cookies and cache and try again. If the problem persist, please try on alternate browser like Mozilla Firefox
	
		I  just double checked and understand why its greyed out.
	
		You need to agreed to the terms and condition by ticking on the box
	
		Please see the screenshot here in red circle: https://prnt.sc/qdmpp8

	Sue Tooley 03:38:38 pm
	
		That was not available either....I went to Firefox and just completed my transaction....Thank you for you help.  I'll have to check my Chrome Broswer....

	Ralph 03:39:21 pm
	
		oh, I am so very glad to hear it works on Firefox.. 

Regarding your Chrome, it appears your Chrome browser is way outdated, it's almost 30 version behind the latest one. I suggest updating it  :)

	Sue Tooley 03:39:47 pm
	
		ya,,,I will...Thank you~!!

	Ralph 03:39:49 pm
	
		Cheers!
	
		It was nice talking to you. Have a great day, goodbye!

	System 03:40:06 pm
	
		Ralph archived the chat

	22m 53s

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