Subject: Aircall December Update
From: Aircall Team <[email-masked]>
To: [email-masked]
Date: Thu, 19 Dec 2019 10:01:39 -0600 (CST)

Product update

Introducing: The new Aircall App Marketplace

Last week Aircall COO Jonathan Anguelov showcased our incredible 5-year journey at TechCrunch Berlin before publicly announcing the launch of Aircall's brand new App Marketplace.

Our new marketplace currently has more than 50 available integrations ranging from sales and support technologies to data management and payment platforms. Because of this, Aircall is now the leading technology ecosystem built for voice.

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Community updates

Learn, Grow, Explore, Discover

Customer Success highlight

Aircall's Director of Customer Success, Rob Statsky, is a guest on the eCommerce Fastlane podcast! Listen as he discusses Shopify Plus and how to provide world-class phone support for your Shopify brand.

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Global Support team highlight

The Support team has been specializing their service and expanding their offerings:

	- Extending support hours to 24/5
	- New Knowledge & Training Specialist team
	- New Porting Specialist team

Tips & Tricks

Best practices and insights from the Aircall team

Missed & Abandoned Call Classifications
Analyze your call activity with more precision when exporting your reports.

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Sound Settings in Google Chrome & Aircall
Adjust your microphone settings and sound configuration to ensure audio quality on every call.

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Good reads
From the Aircall blog and around the web

E-commerce Tips: 7 Ways to Handle Post-Holiday Returns

As the holidays generate a spike in sales, January returns can be a challenge for eCommerce retailers. Here are 7 strategies for online shops to leverage returns and build better customer experiences.

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Upcoming events

Zendesk Relate

March 3-5 | Miami, FL

Learn more <http://connect.aircall.io/DRq000K0JHz00c01Pz490aw>

SaaStrMarch 10-12 | San Jose, CALearn more <http://connect.aircall.io/v00z0zcr0aPJR9L1H04w000>

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