Subject: Re: LSM Joining Case Test - Abhinav Mittal
From: Abhinav Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Dec 2019 05:47:27 -0500

| | LSM Joining Case Test

Name | Abhinav Mittal
E-mail | [email-masked]
Phone Number | (+91) 9599263889
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the appropriate response for the customer query as it covers all the aspects of the query and moreover provides enough guidelines to the customer for better understanding. Along with this we can also provide a detailed hierarchy of tickets buy\sell process to the customer so that he can understand that he can modify his delivery address atleast a day prior to the event and why last minute delivery changes shall not be entertained. Blurb 4 assures the customer of an on-time delivery to the hotel address and should keep our customer relations on a good note.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Though good and great customer service both strive to gain customer satisfaction, Good customer service involves a quick respond and resolution of the customer query. Whereas a great customer customer not only deals with response and resolution of the query but also about analysing the cause of query, get it rectified with the appropriate team and assuring the customer of better future experiences. A good customer service will satisfy the customer while a great customer service is intended towards making the customer happy.

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