Subject: Re: LSM Joining Case Test - Javed Javed
From: Javed Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Dec 2019 04:36:55 -0500

| | LSM Joining Case Test

Name | Javed Javed
E-mail | [email-masked]
Phone Number | (+91) 9015251516
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 is the most relevant among all,customer's exact query has been addressed here because here we are giving an option to the customer to change his  address and ensuring the availability the be received by someone on his behalf,also we are giving an option to track his/her tickets that customer don't have to worry much about it  customer will certainly receive his/her  tickets if we follow blurb 2.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service can be given if we follow RCA (root cause analysis) by using this method we can  actually address the exact problem customer has, right probing is also necessary while using it,

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