Subject: Re: Triage Materials
From: Ashish Dabral <[email-masked]>
To: Christopher Ngo <[email-masked]>
Cc: Deeksha <[email-masked]>, Ingrid Vasiliu <[email-masked]>
Date: Mon, 16 Dec 2019 07:21:29 -0700 (MST)

Hi Chris, 

Here is videos for triage venues done by Austin and Shane. 

Shane - https://www.loom.com/share/ae8ef74ab6534087b3384bc6fc84f236 

Austin - https://www.loom.com/share/16fa3c5fdbc54672bf6b53e19320b939 

Regards, 
Ashish Dabral 

From: "Christopher Ngo" <[email-masked]> 
To: "Deeksha" <[email-masked]>, "Ingrid Vasiliu" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, December 16, 2019 7:14:46 PM 
Subject: Re: Triage Materials 

They have been assigned. 

I'll add Ingrid into the loop as well, since she will be checking the Triage and recordings once they have completed it. 
Kind regards, 

On Mon, 16 Dec 2019 at 12:31, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Chris, 

Shane and Austin have gone through the training docs. 

Could you please assign them some untriaged venues so that they can get started? 

Regards, 
Deeksha 

From: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 16 December 2019 at 4:09 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Triage Materials 

Hi Deeksha and Ashish, 

Here are the Triage instructions and guidelines with Julien's video. 

To reiterate, the steps will be: 
1) Learn from training materials 
2) Do 10 triage, and record/loom it. 
3) UENI will review the 10 triage and provide feedback. 
4) If pass, the agent can begin Triage 
5) If fail, the agent will start again from 1), and with the provided feedback. 

And the two agents undergoing this trial are Shane & Austin. 

Let me know once the agents are ready. 

Kind regards, 

---------- Forwarded message --------- 
From: Ingrid Vasiliu < [ mailto:[email-masked] | [email-masked] ] > 
Date: Mon, 16 Dec 2019 at 10:32 
Subject: Triage Materials 
To: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] > 

Triage Checklist : 
[ https://docs.google.com/presentation/d/1Zw-VNradk9cWTrtYNrw3X4d0PDHv2kkGjv3p7MivktI/ | https://docs.google.com/presentation/d/1Zw-VNradk9cWTrtYNrw3X4d0PDHv2kkGjv3p7MivktI/ ] 
Steps : 

Julien's Loom: [ https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98 | Triage
 Examples -  ] [ https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98 | Watch Video ] 
Content Operations (triage info): [ https://docs.google.com/document/d/1U_-SOVtIb0xHEsdfHcI97H97SUvJRAmMwMGPO3qni4g/edit#heading=h.xk2c26mfwi72 | https://docs.google.com/document/d/1U_-SOVtIb0xHEsdfHcI97H97SUvJRAmMwMGPO3qni4g/edit#heading=h.xk2c26mfwi72 ] 
-- 

	[ https://ueni.com/ ] 	Ingrid Vasiliu 

	UENI Ltd 
c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
	Telephone Number: [ tel:+44%740%050%5832 | +44 7 ] 523819563 
	Site: [ http://ueni.com/ | ueni.com ] 

-- 

		

Christopher Ngo | Operations Manager 
UENI LTD 
c/o We Work, 2-118 / 2-119 
184 Shepherds Bush Road, London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] 

-- 

Christopher Ngo | Operations Manager 
UENI LTD 
c/o We Work, 2-118 / 2-119 
184 Shepherds Bush Road, London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ]