Subject: Re: Triage Materials
From: Christopher Ngo <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Ingrid Vasiliu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 16 Dec 2019 13:44:46 +0000

They have been assigned.

I'll add Ingrid into the loop as well, since she will be checking the
Triage and recordings once they have completed it.

Kind regards,

On Mon, 16 Dec 2019 at 12:31, Deeksha Dadu <[email-masked]> wrote:

> Hi Chris,
>
> Shane and Austin have gone through the training docs.
>
> Could you please assign them some untriaged venues so that they can get
> started?
>
> Regards,
> Deeksha
>
> From: Christopher Ngo <[email-masked]>
> Date: Monday, 16 December 2019 at 4:09 PM
> To: Deeksha Dadu <[email-masked]>, Ashish Dabral <
> [email-masked]>
> Subject: Fwd: Triage Materials
>
> Hi Deeksha and Ashish,
>
> Here are the Triage instructions and guidelines with Julien's video.
>
> To reiterate, the steps will be:
> 1) Learn from training materials
> 2) Do 10 triage, and record/loom it.
> 3) UENI will review the 10 triage and provide feedback.
> 4) If pass, the agent can begin Triage
> 5) If fail, the agent will start again from 1), and with the provided
> feedback.
>
> And the two agents undergoing this trial are Shane & Austin.
>
>  Let me know once the agents are ready.
>
> Kind regards,
>
> ---------- Forwarded message ---------
> From: Ingrid Vasiliu <[email-masked]>
> Date: Mon, 16 Dec 2019 at 10:32
> Subject: Triage Materials
> To: Christopher Ngo <[email-masked]>
>
>
>
> *Triage Checklist*:
>
> https://docs.google.com/presentation/d/1Zw-VNradk9cWTrtYNrw3X4d0PDHv2kkGjv3p7MivktI/
> *Steps*:
>
>
> *Julien's Loom:* Triage Examples -
> <https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98>Watch Video
> <https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98>
>
> *Content Operations (triage info):*
> https://docs.google.com/document/d/1U_-SOVtIb0xHEsdfHcI97H97SUvJRAmMwMGPO3qni4g/edit#heading=h.xk2c26mfwi72
>
> --
>
>  <https://ueni.com/> *Ingrid Vasiliu*
> *UENI Ltd*
> c/o WeWork
> 2-118/ 2-119 184 Shepherds Bush Road
> London, W6 7NL
> Telephone Number:  +44 7 <+44%740%050%5832>523819563
> Site:  ueni.com
>
>
>
> --
>
>
> *Christopher Ngo | **Operations Manager*
> *UENI LTD*
> c/o We Work, 2-118 / 2-119
> 184 Shepherds Bush Road, London, W6 7NL
> ueni.com <http://www.ueni.com/>
>
>

-- 

*Christopher Ngo | **Operations Manager*
*UENI LTD*
c/o We Work, 2-118 / 2-119
184 Shepherds Bush Road, London, W6 7NL
ueni.com <http://www.ueni.com/>