Subject: Re: Triage Materials
From: Deeksha Dadu <[email-masked]>
To: Christopher Ngo <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 16 Dec 2019 12:31:49 +0000

Hi Chris,

Shane and Austin have gone through the training docs.

Could you please assign them some untriaged venues so that they can get started?

Regards,
Deeksha

From: Christopher Ngo <[email-masked]<mailto:[email-masked]>>
Date: Monday, 16 December 2019 at 4:09 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Triage Materials

Hi Deeksha and Ashish,

Here are the Triage instructions and guidelines with Julien's video.

To reiterate, the steps will be:
1) Learn from training materials
2) Do 10 triage, and record/loom it.
3) UENI will review the 10 triage and provide feedback.
4) If pass, the agent can begin Triage
5) If fail, the agent will start again from 1), and with the provided feedback.

And the two agents undergoing this trial are Shane & Austin.

 Let me know once the agents are ready.

Kind regards,

---------- Forwarded message ---------
From: Ingrid Vasiliu <[email-masked]<mailto:[email-masked]>>
Date: Mon, 16 Dec 2019 at 10:32
Subject: Triage Materials
To: Christopher Ngo <[email-masked]<mailto:[email-masked]>>

Triage Checklist:
https://docs.google.com/presentation/d/1Zw-VNradk9cWTrtYNrw3X4d0PDHv2kkGjv3p7MivktI/
Steps:

Julien's Loom: Triage Examples - <https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98> Watch Video<https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98>

Content Operations (triage info): https://docs.google.com/document/d/1U_-SOVtIb0xHEsdfHcI97H97SUvJRAmMwMGPO3qni4g/edit#heading=h.xk2c26mfwi72
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[UENI LTD]<https://ueni.com/>   Ingrid Vasiliu
UENI Ltd
c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
Telephone Number:  +44 7<tel:+44%740%050%5832>523819563
Site:  ueni.com<http://ueni.com/>

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Christopher Ngo | Operations Manager
UENI LTD
c/o We Work, 2-118 / 2-119
184 Shepherds Bush Road, London, W6 7NL
ueni.com<http://www.ueni.com/>