Subject: Loom Support - Not able to record Video
From: Loom <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 16 Dec 2019 11:37:39 +0000

Please type above this line to update the conversation.

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Lauren Cunningham, Dec 16, 12:37 +01

Hi Ashish, Lauren from Loom here 👋

Sorry to hear this, it is possible your microphone is disabled which is causing Loom to crash. To resolve would you mind trying the steps outlined in this article below?

https://support.loom.com/hc/en-us/articles/360002422258-How-to-re-enable-your-microphone-on-Windows-10

Let me know how you go, and if this issue persists, please reach out and we'll further dig into this with your right away!

😊​

Lauren
Loom Support Team
Visit Our Help Center

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Ashish Dabral, Dec 16, 12:25 +01

Hi Team,

I am not able to record the video. Getting an error within 3-5 seconds

" There is an issue with chrome please contact [email-masked].

Please advice.

Regards,
Ashish Dabral

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