Subject: Fwd: Triage Materials
From: Ashish Dabral <[email-masked]>
To: aastha dutta <[email-masked]>, ishan ahuja <[email-masked]>
Date: Mon, 16 Dec 2019 03:44:58 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Christopher Ngo" <[email-masked]> 
To: "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, December 16, 2019 4:09:44 PM 
Subject: Fwd: Triage Materials 

Hi Deeksha and Ashish, 
Here are the Triage instructions and guidelines with Julien's video. 

To reiterate, the steps will be: 
1) Learn from training materials 
2) Do 10 triage, and record/loom it. 
3) UENI will review the 10 triage and provide feedback. 
4) If pass, the agent can begin Triage 
5) If fail, the agent will start again from 1), and with the provided feedback. 

And the two agents undergoing this trial are Shane & Austin. 

Let me know once the agents are ready. 

Kind regards, 

---------- Forwarded message --------- 
From: Ingrid Vasiliu < [ mailto:[email-masked] | [email-masked] ] > 
Date: Mon, 16 Dec 2019 at 10:32 
Subject: Triage Materials 
To: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] > 

Triage Checklist : 
[ https://docs.google.com/presentation/d/1Zw-VNradk9cWTrtYNrw3X4d0PDHv2kkGjv3p7MivktI/ | https://docs.google.com/presentation/d/1Zw-VNradk9cWTrtYNrw3X4d0PDHv2kkGjv3p7MivktI/ ] 
Steps : 

Julien's Loom: [ https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98 | Triage Examples -  ] [ https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98 | Watch Video ] 
Content Operations (triage info): [ https://docs.google.com/document/d/1U_-SOVtIb0xHEsdfHcI97H97SUvJRAmMwMGPO3qni4g/edit#heading=h.xk2c26mfwi72 | https://docs.google.com/document/d/1U_-SOVtIb0xHEsdfHcI97H97SUvJRAmMwMGPO3qni4g/edit#heading=h.xk2c26mfwi72 ] 
-- 

[ https://ueni.com/ ] 	Ingrid Vasiliu 

UENI Ltd 
c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
Telephone Number: [ tel:+44%740%050%5832 | +44 7 ] 523819563 
Site: [ http://ueni.com/ | ueni.com ] 

-- 

Christopher Ngo | Operations Manager 
UENI LTD 
c/o We Work, 2-118 / 2-119 
184 Shepherds Bush Road, London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ]