Subject: Fwd: Triage Materials
From: Christopher Ngo <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 16 Dec 2019 10:39:44 +0000

Hi Deeksha and Ashish,

Here are the Triage instructions and guidelines with Julien's video.

To reiterate, the steps will be:
1) Learn from training materials
2) Do 10 triage, and record/loom it.
3) UENI will review the 10 triage and provide feedback.
4) If pass, the agent can begin Triage
5) If fail, the agent will start again from 1), and with the provided
feedback.

And the two agents undergoing this trial are Shane & Austin.

 Let me know once the agents are ready.

Kind regards,

---------- Forwarded message ---------
From: Ingrid Vasiliu <[email-masked]>
Date: Mon, 16 Dec 2019 at 10:32
Subject: Triage Materials
To: Christopher Ngo <[email-masked]>

*Triage Checklist*:
https://docs.google.com/presentation/d/1Zw-VNradk9cWTrtYNrw3X4d0PDHv2kkGjv3p7MivktI/
*Steps*:

*Julien's Loom:* Triage Examples -
<https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98>Watch Video
<https://www.loom.com/share/00fffd6fe38b4675a3393485b4a3af98>

*Content Operations (triage info):*
https://docs.google.com/document/d/1U_-SOVtIb0xHEsdfHcI97H97SUvJRAmMwMGPO3qni4g/edit#heading=h.xk2c26mfwi72

-- 

 <https://ueni.com/> *Ingrid Vasiliu*
*UENI Ltd*
c/o WeWork
2-118/ 2-119 184 Shepherds Bush Road
London, W6 7NL
Telephone Number:  +44 7 <+44%740%050%5832>523819563
Site:  ueni.com

-- 

*Christopher Ngo | **Operations Manager*
*UENI LTD*
c/o We Work, 2-118 / 2-119
184 Shepherds Bush Road, London, W6 7NL
ueni.com <http://www.ueni.com/>