Subject: Re: LSM Joining Case Test - CHHAYA SRIVASTAVA
From: CHHAYA SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Dec 2019 03:25:48 -0500

| | LSM Joining Case Test

Name | CHHAYA SRIVASTAVA
E-mail | [email-masked]
Phone Number | (9988) 168602
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i have selected this blurb because I  found it most connected to the customers query.This blurb is quite explanatory.We can can re verify the address and we can show empathy to the the customer,which is really important to reply an email,i want to add some para phrasing to this blurb as para phrasing provides an acknowledge to the customer that yes we/i understand your question completely.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1-solving a customers complaint/query is a good customer service but providing him resolution on tips is a great customer service.

2-understanding a customers complaint might be a good customer service but if a we show empathy to the cx is would be a great customers service.

3-just solving the query is a good customer service but if we provide a resolution putting ourselves at customers place it would be a great customer service.

4-giving answers is a good service,guiding customers is a great customers service.

5-and most important thing being patient is a good customers service.but if we answer the query with smile it would create a great difference from good to great service.

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