Subject: Transcript of 13 Dec 2019 23:17:48. Operator: Arthur. Visitor: Hannah Fein
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 13 Dec 2019 17:24:50 -0500

Chat transcript

	
		
			Name: Hannah Fein
		
			E-mail (optional): [email-masked]

	Arthur Fri, 12/13/19 10:17:48 pm UTC
	
		Hello! How may I help you?

	Hannah Fein 10:20:15 pm
	
		I've already been helped over several emails by Cecilia Soares.  Somehow I and my travel companions got information/choices of 4 star hotels.  I can't find them on this site.  I looked at the choices but now I can't find them, as we look to finalize our plans.
	
		Never mind

	Arthur 10:20:54 pm
	
		I see. Did you get a link from Cecilia to your Guest Page?

	Hannah Fein 10:21:18 pm
	
		I think she set up something for us, giving us the website to go to in an email.  I'll check that out.

	Arthur 10:21:54 pm
	
		That would be the Guest Page, correct. Guests who have a trip booked with JayWay are provided with login details (their email address and tour ID) to a private area where they can see their itinerary as well as information about the destinations they’re staying in.

If you are having problems logging in you should email the sales contact or local representative, if you are already communicating with them, and the issue will be resolved for them within 24 hours.

https://guests.jaywaytravel.com/
	
		Can I help you with anything else?

	Hannah Fein 10:23:20 pm
	
		Not yet, thanks

	Arthur 10:23:28 pm
	
		You're welcome!
	
		It was nice talking to you. Have a great day, goodbye!

	System 10:24:50 pm
	
		Arthur archived the chat

	7m 2s

Chat has been opened from website: https://jaywaytravel.com/itineraries/baltic-art-and-architecture-in-2-weeks#itinerary-0-vilnius

Visitor geolocation: Chevy Chase, Maryland, United States / 71.191.59.253

E-mail from https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&amp;utm_medium=email&amp;utm_campaign=jaywaytravel.com