Subject: Re: LSM Joining Case Test - Mandeep Singh
From: Mandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Dec 2019 05:29:19 -0500

| | LSM Joining Case Test

Name | Mandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 9870113190
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the Blurb 2 because, complete information has been shared with the customer regarding the ticket and the download procedure.

Also additional information has been shared regarding E-tickets and instant download has been suggested to the customer.

If in case the delivery of tickets get delayed due to an unforeseen reason, customer can instantly download the E-ticket and enjoy the show.

Also informed how he/she can track the status of his/her purchase.

Reconfirmed all the details.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per me good customer service is something wherein customer came and we provided the complete information that customer was seeking as per our process and policy.

Great customer service is wherein a customer landed and seeking information and we realized somehow he/she is not happy/satisfied with the services that has been offered.

We shared information as per process and policy however we also offered him/her an alternative solution regarding to his/her problem that he/she is facing.

The customer landed with sad mood and at last the left with smile and happy mood because an alternate resolution has been shared.

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