Subject: Re: LSM Joining Case Test - Shashi Srivastava
From: Shashi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Dec 2019 07:09:13 -0500

| | LSM Joining Case Test

Name | Shashi Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9711950109
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 becuase that has an acknolwedgemet of the isssue along with the resolution.
The language used is also correct.
Few empathy statements could have made the email look better.
Example,
I understand that you're travelling for the event  within two days and curious to get the ticket, followed by the blurb 4

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

- When customers feel that their query was heard and acknolwedged properly
-They should feel that they are not just talking to a person  to get some answers, but to a profesional friend, who could understand their emotions related to the query
-They should feel that there was someone who could  take the ownership of his issue and gives the best possible resolution
-At the same time, they should feel respected and well attended.

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