Subject: Re: LSM Joining Case Test - Ashish Sharma
From: Ashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Dec 2019 03:58:17 -0500

| | LSM Joining Case Test

Name | Ashish Sharma
E-mail | [email-masked]
Phone Number | (201301) 6394506940
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I hav selectd this blurb because there is almost every information expected from the customer have been provided by the representative properly like-
Analysis of concern
proper acknowledgement
proper solution
confirmation
assurance
information that the cusomer wanted.
with great service support

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service experience is when you provide the &quot;extra mile&quot; for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you  but for the compny that you represent.

Conceptually, the main difference between providing &quot;good&quot; and &quot;great&quot; customer service is that,  in the former, you are probably only barely keeping your customers satisfied; while in the latter,  you are not only keeping them satisfied - you are also keeping them loyal!

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