Subject: Twilio Issue - 06-12-2019
From: Ritesh Sinha <[email-masked]>
To: Parvez Alam <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Date: Fri, 6 Dec 2019 17:38:13 -0700 (MST)

Hi Parvez, 

We were having an issue with the Twillio at night and the agent below won't be able to login. These agents was not able to login at all, we have tried all the steps given by Stephen but still nothing work. 

1. Malobika (EN) 
2. Nitish (DE) 
3. Rahul (DE) 
4. Pedro (FR) 

Below agent can pull the case but cannot use Twillio. 

1. Nathan 
2. Zacarias 
3. Butila Yannick 
4. Marcus 
5. Matondo Blessing 

For rest of the agents everything was working good. 

Thanks, 
Ritesh Sinha